Refund & Return Policy
We hope you love your custom 3D hand-painted pet portrait! We are dedicated to bringing your pet’s personality to life. If your 3D hand-painted pet portrait doesn’t fully capture their unique charm, we offer one revision to perfect every detail! Simply contact our dedicated customer team at gll547521@gmail.com within 30 days of receiving your product. Please provide your custom 3D hand-painted pet portrait and a photo of your beloved pet for comparison, and we will communicate with our artist team to make any necessary adjustments! However, since each portrait is custom-made, if you require any modifications, you will need to cover the cost of returning the hand-painted portrait for the necessary changes.
Note - By accepting modifications to the 3D hand-painted pet portrait, you acknowledge that the refund guarantee is waived, and the order is no longer eligible for a refund.
If you choose not to utilize our revision option, the 3D hand-painted pet portrait is eligible for a full refund within 30 days of delivery.
Before returning, please contact our dedicated customer team to initiate either process mentioned above. Non-refundable items
Non-refundable products include: oil paintings, T-shirts, necklaces, photo frames, name paintings, crystal portraits, and modified 3D hand-painted pet portrait products.
For international orders - shipping costs, customs/duties, and expedited fees are non-refundable.
Other
Inquiries If you have any other questions about your order, please contact our dedicated customer team at gll547521@gmail.com.
Return Address
Please contact gll547521@gmail.com to obtain the return address.