We hope you love the custom keepsake created by Lucky for you! We are dedicated to bringing your pet’s personality to life in vivid detail.
If you feel that our custom keepsake does not fully capture its unique charm, we offer free modifications to perfect every detail!
Simply contact our professional customer service team within 30 days of receiving the product at: gll547521@gmail.com.
Please provide a comparison of your custom keepsake and your pet’s photo, and we will communicate with our artist team to make the necessary adjustments.
However, since each keepsake is a custom-made item, you will need to cover the return shipping costs if any changes are required.
If your custom product has not been modified, you can request a full refund within 30 days of delivery. If modifications have been made to the custom product, we do not accept refunds, but we offer free re-modifications!
For non-custom products, we accept unconditional returns. If you are unsatisfied with the product, please return it to us within 30 days for a full refund.
For international orders, shipping fees, customs duties, and expedited fees are non-refundable.
Other
If you have any additional questions regarding your order, please contact our dedicated customer team at gll547521@gmail.com.
Return Address
Please contact gll547521@gmail.com for the return address.