Frequently Asked Questions

Yes! We send all customers a free preview of their artwork once it's ready. You can then request edits as many times as you like. We print once you're happy with your pet art.

Yes of course, the important thing is that the pets are all in the same photo from which we take inspiration to work

If you don't like your artwork, you can request changes. We'll edit the artwork and send it back to you for another look. We print only once you're happy with your order.

We check all pet photos we receive. Usually the photo is perfectly fine. If there's a problem we'll email you and explain the issue, and request some new photos via email

Photos that work best are taken in good, natural lighting, and at eye-level with your pet.

We design portraits for pets of all shapes and sizes. Cats, horses, rabbits and anything in between. All animals are welcome!

If you don't like your art we'll edit it free of charge until you say you love it. If you receive your order and for some reason you don't like it, we'll redo the art and replace it for you.

Yes, we've shipped over 30,000 pet portraits all over the world and we always use fully tracked shipping methods. You will receive your tracking number via email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 2-4 weeks to arrive. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.